At PTCEarns, we are committed to providing reliable and timely support to all our users. This policy outlines how our support system works and what you can expect from us.

1. Support Channels

You can contact us through the following channels:

Email Support: support@ptcearns.link

Contact Form: Available on the “Contact Us” page

We do not provide phone or WhatsApp support at this time.

2. Support Hours

Our team is available during the following hours:

Monday to Saturday: 07:00 AM to 6:00 PM (PKT)

Closed on Sundays and public holidays.

3. Response Time

We aim to respond within:

06 to 12 hours for general queries

12 to 24 hours for KYC or withdrawal-related issues

Delays may occur during weekends or high-volume periods.

4. What We Can Help With

We can assist you with:

KYC status and verification

Withdrawal or deposit issues

Account login or access problems

Ad viewing or earning queries

Technical bugs or errors on the site

5. What We Cannot Help With

We do not offer support for:

Issues caused by unsupported devices or browsers

Forgotten wallet/UPI details (unless registered in your account)

Personal financial advice

Third-party transactions outside our platform

6. User Responsibilities

To ensure fast and smooth support, please:

Always provide your username/email with queries

Include screenshots or reference numbers when reporting issues

Avoid spamming the support system with multiple tickets

We’re here to help, and your satisfaction is our priority.
Thank you for using PTCEarns.